|What happens if I am charged for customs taxes or fees?|
|Each country has their own laws and regulations when it comes to processing shipments from other countries. If customs charge fees or taxes, you are 100% responsible for the fees. Kiwami Box is not responsible for customs charges or taxes that your country may charge you upon delivery. Customs tax is charged by your local government and Kiwami Box does not have control if you are charged import taxes.|
|Will customs delay my package arriving?|
|Before ordering, we recommend you double check any customs regulations that can affect your shipment and cause delays or problems. When items are shipped internationally, every shipment must go through customs. This may cause a slight delay for arrival of your shipment. After customs clears your package, it will be set to be delivered within your local post office.|
|I checked my tracking number. Why hasn’t my package moved?|
|While we wish we could speed up in which you get your package, we unfortunately cannot control any delays that might happen while your order is in transit.|
|What does retention mean on my tracking status?|
| If your tracking has "Retention" status under the shipping tracking record column, it is either being held at customs for inspection or the package was delivered and no one was there to receive it. You (or the recipient) should have received a slip from the postal carrier with instructions on how to retrieve the package. If you did not receive a slip, there is a chance the package is still at customs for inspection and you may need to wait a few days for it to clear customs. We also recommend you contact your local post office as soon as possible so you can resolve the issue.
Please note that Kiwami Box cannot control how long customs may detain or when they release a package.
|Is it possible to return items if I cannot pay customs charges?|
|We do not accept returns or issue refunds due to unpayable customs charges.|